Cloud Contact Center
Omnichannel Customer Engagement Platform
Deliver exceptional customer experiences across every channel with CNiC’s contact center solution. AI-driven, browser-based, and built for modern customer service.
Transform Your Customer Service
The x-bees contact center platform combines the power of unified communications with advanced customer engagement tools. Unlike traditional call center solutions, it runs entirely in the browser—no software to install, no VPNs to configure.
AI-powered features including intelligent routing, sentiment analysis, and automated transcription help your team work smarter while delivering better customer experiences.
- Deploy agents remotely with just a browser
- AI handles routine inquiries automatically
- Real-time supervisor dashboards and coaching
- Integrates with your CRM and helpdesk
Every Channel, One Platform
Meet customers wherever they are
Voice
HD voice with intelligent routing
Live Chat
Website and in-app messaging
Integrated email ticketing
Social Media
Facebook, Twitter, Instagram
Powerful Contact Center Features
Everything you need for world-class customer service
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Omnichannel Support
Handle voice, video, chat, email, and SMS from a single unified interface.
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AI-Powered Automation
Intelligent routing, chatbots, and virtual assistants reduce wait times.
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Real-Time Analytics
Live dashboards and performance metrics help supervisors optimize productivity.
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Workforce Management
Schedule agents, forecast demand, and manage shifts efficiently.
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Global Scalability
Deploy agents anywhere with browser-based access. No hardware required.
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Compliance Ready
PCI-DSS, HIPAA, and GDPR compliance built-in.
Intelligent Customer Engagement
CNiC leverages AI to transform every customer interaction. From automatic call transcription to sentiment analysis, you’ll have the insights needed to continuously improve service quality.
- Smart Routing
AI analyzes caller intent and routes to the best-qualified agent - Sentiment Analysis
Real-time detection of customer emotions for proactive intervention - Auto Summaries
AI generates call summaries and action items automatically
Ready to Upgrade Your Contact Center?
Contact CNiC Solutions for a demo of the x-bees contact center platform.