Author: David McFarlene

David McFarlene is the founder and driving force behind CNiC Solutions, bringing more than two decades of hands-on experience in IT support, cybersecurity, and network infrastructure. Known for his calm, solutions-first approach, David built CNiC Solutions to give Houston organizations a dependable technology partner that delivers real results—not excuses. His background spans both enterprise-level systems and small business environments, allowing him to design practical, scalable solutions for any setting. David leads with integrity, deep technical expertise, and a passion for making technology simple, secure, and reliable for every client.

The 5 Whys Method: Root Cause Analysis for IT Problems

The 5 Whys method is a simple root cause analysis technique for IT problems. See how it works, a worked IT example, when to use it, and its limits.

SLM vs LLM: Small and Large Language Models Explained

Small language models are cheaper, faster, and more private; LLMs handle open-ended reasoning. Compare SLM vs LLM to pick the right AI for your business.

SLA vs SLO vs SLI: What’s the Difference?

SLA, SLO, and SLI explained in plain English: what each one measures, how they connect, and what to look for in a real IT service agreement.

SharePoint vs. Google Drive: Which Is Best for Your Business?

SharePoint vs. Google Drive compared for business: storage, pricing, collaboration, security, and governance, plus a clear framework for choosing the right one.

Security Awareness Training for Employees: A Complete Guide

A complete guide to security awareness training for employees: what it covers, why it works, compliance rules, and how to build a program that sticks.

RTO vs. RPO: Understanding the Two Key Disaster Recovery Metrics

RTO vs RPO explained: what each disaster recovery metric measures, which direction it runs, what it drives in your backup plan, and how to set both.

Remote Work IT Setup: A Complete Guide for Small Businesses

A complete guide to remote work IT setup for small businesses: devices, VPN, MFA, cloud apps, backup, and security policies that protect your team.

Patch Management Best Practices for Businesses: 10 Steps That Actually Reduce Risk

Patch management best practices: inventory assets, prioritize by risk, automate, test in rings, and patch edge systems first, backed by cited 2026 data.

Password Statistics for 2026: Reuse, Cracks, and the Passkey Shift

Password statistics for 2026: 94% of leaked passwords are reused, “123456” is still #1, and stolen credentials open 22% of breaches. See the data.

OKRs vs. KPIs: What’s the Difference?

OKR vs KPI explained: what each one measures, how they differ, real examples, and how OKRs and KPIs work together to turn strategy into results.